First Day with Tavio

What this is

A short handbook for your first day on Tavio. No feature dump. Just what you need to sell food and get paid.

If something isn’t here, you don’t need it on day one.

The two logins (don’t mix them up)

Office = owners and managers.
Staff device = the shared tablet. Waiters and kitchen only type their PIN after the device is signed in.

Tip: Write the device email/password on a card in the office. Staff only need their PIN on the floor.

Day-one checklist

Tick these before real guests:

1. Office login works
2. Staff device login works
3. Each person has a staff code (waiter / kitchen)
4. Optional: fingerprint enrolled for managers (Office → Staff)
5. Menu has at least your top sellers
6. One test order: add food → park/send → close payment
7. Kitchen screen shows food (if you use kitchen)
8. Printer tested before Friday (see Printing below)

Floor — take an order (2 minutes)

1. Open Tavio on the staff tablet (app preferred).
2. Sign in with the staff device account if asked.
3. Enter your staff code (e.g. 1234) — or scan fingerprint if your manager set that up.
4. Go to New Order.
5. Tap items. For food, you can add a short note (e.g. “no onion”).
6. Park / send the order.
7. Food goes to the kitchen screen (and kitchen printer if set up).
8. When the guest pays: open All Orders → that bill → take cash or card → close.

That’s the loop: order → kitchen → pay.

On the till: Tabs are by guest name / table note (e.g. T4 Sarah). You don’t need a fancy floor map on day one.

Kitchen

1. Log in on a kitchen tablet/device with the kitchen staff code.
2. Open Kitchen.
3. Tickets appear when floor parks food.
4. Mark items done as you cook / pass.

No kitchen screen yet? You can still run on printed tickets or call-out — set kitchen up when you’re ready.

Office — what to open on day one

Sign in with the office email.

Ignore the rest until week two.

Add-ons without fancy modifiers

Tavio has notes on food items. For paid extras (extra cheese, chilli):

1. Put them in a category like Add-ons.
2. Ring the main dish, then ring the add-on on the same bill.
3. Put a short note so kitchen knows (e.g. “for Beef Pide”).

That works on day one. Structured modifiers can come later if you need them.

Printing (read this once)

Tavio works with any 80mm ESC/POS thermal printer (Epson, XPrinter, Star, and most LAN models) — not one brand only.

Tablet path: no Windows PC needed — app talks straight to the printer IP.

Windows path: Print Agent runs in the background so tickets print silently (no popup every time).

Full steps: Hardware → Printer Setup Guide.

Warning: Don’t go live on a busy night without a successful test print.

Fingerprint (optional — skip on day one if you want)

Cheap USB fingerprint pad (~R200–600) on the till PC:

• Staff sign-in: scan instead of typing code (code still works).
• Managers: scan instead of admin token for voids, comps, discounts (token still works).

Set up in Office → Staff → Set up fingerprint. Managers first.

Details: Fingerprint reader guide.

Roles in plain English

Only managers get the office password and any admin PIN for voids / comps / recalls.

Common “what now?” moments

First week — keep it boring

• Don’t rebuild the whole menu on night one. Top sellers only.
• Don’t skip a dummy order before real service.
• Don’t put the office password on the waiter tablet.
• Do train one strong waiter + one kitchen person first, then the rest.

Need help?

Message your Tavio contact with:

1. Venue name
2. What you were trying to do
3. Screenshot if you can

We’ll sort it.

Welcome to Tavio. Sell food. Get paid. Check the office later.