Overview
Closing an order means recording how the guest paid. Tavio supports the way South African venues actually close: cash, card, EFT, split tender, tips, comps, signed tabs, and unpaid when needed.
Closing a bill (floor)
- Open the order → start payment / close table.
- Check Due matches what the guest owes.
- Choose a method (Cash, Card, EFT, Comp, Signed, Unpaid).
- Confirm the amount.
- For EFT / comp / signed / unpaid, enter details when prompted.
- When remaining is R0 and methods are valid, confirm close.
On the till: Split? Add another payment method and allocate amounts until Remaining is zero. Starter allows up to two tenders; Growth+ unlocks unlimited split rows.
If the tab has a linked guest and loyalty is on, the payment screen may offer a one-tap loyalty redeem (rand discount). That is optional — see Guests & Loyalty.
Payment methods
| Method | Use when | Notes |
|---|---|---|
| Cash | Notes/coins in drawer | Train float discipline |
| Card | Speedpoint / Yoco / card | Record tips correctly |
| EFT | Bank transfer / EFT proof | Admin PIN + reference; not till cash |
| Comp | On-the-house | Reason + manager control |
| Signed | Room/account/post later | Who signed & why |
| Unpaid | Exception only | Manager follow-up; link a guest if you want the balance on People → Guests |
Warning: “Unpaid” is not a tip bucket. Chase it the next morning.
Tips
Capture tips the way your house decides (card tip, cash tip, pooled). EFT tips bucket with card — they are not till cash. Whatever you choose, make cash up match — see Reporting.
Yoco / card terminals
Card on the till is always record-only (physical speedpoint / independent Yoco app). It does not charge a card by itself.
If Office → Integrations → Yoco is Connected and enabled, payment also shows Send to Yoco. That sends the amount to a Yoco Neo Touch or Khumo Print. The bill is card-paid only when Yoco returns successful. Pending or failed is not paid — retry Send to Yoco, or record Card after taking it on a speedpoint.
Yoco live apps need Yoco’s review. Until then the Connect flow uses sandbox credentials on the server, not secret keys on the till.
| If this happens | Check this |
|---|---|
| Send to Yoco missing | Office: Connect Yoco, then Enable |
| Waiting on terminal | Reader online; Neo Touch / Khumo Print; overlay or Open Yoco window |
| Charge never completes | Do not close as Card unless you took it on a speedpoint |
Manager controls
EFT, comps, signed, and unpaid typically need an admin PIN. Keep a short approved list of reasons (staff meal, VIP, error correction).
In admin: Review comps and unpaid in Orders / analytics so leakage stays visible. Linked guest unpaid also appears on People → Guests.
Common mistakes
- Closing cash without counting the drawer later.
- Splitting unevenly and forcing close with leftover cents — amounts should balance.
- Comp without a reason.
- Signed tabs with no name.
Tips
Good practice: End of night: zero open signed/unpaid older than your house limit, or a written chase list.
Good practice: One manager approves comps over a rand threshold.
Troubleshooting
| If this happens | Check this |
|---|---|
| Cannot close | Remaining ≠ 0; missing method; missing details on EFT/comp/signed |
| Card charge fails | Terminal online; Yoco Connect in Office; amount; wait for successful — do not mark Card paid unless you took speedpoint |
| Tip missing in cash up | Tip recorded on order? Tip payment type |
| Guest disputes bill | Order history; payment breakdown; who closed |
Glossary
| Term | Meaning |
|---|---|
| Split tender | More than one method on one bill |
| Remaining | Still to allocate before close |
| Comp | Free / complimentary |
| Signed | Account or IOU style close |
| EFT | Bank transfer recorded on the ticket (not till cash) |
| Float | Opening cash in the drawer |
| Loyalty redeem | Optional points discount at payment (linked guest) |