Overview
Closing an order means recording how the guest paid. Tavio supports the way South African venues actually close: cash, card, split tender, tips, comps, signed tabs, and unpaid when needed.
Closing a bill (floor)
- Open the order → start payment / close table.
- Check Due matches what the guest owes.
- Choose a method (Cash, Card, Comp, Signed, Unpaid).
- Confirm the amount.
- For comp / signed / unpaid, enter details when prompted.
- When remaining is R0 and methods are valid, confirm close.
On the till: Split? Add another payment method and allocate amounts until Remaining is zero. Starter allows up to two tenders; Growth+ unlocks unlimited split rows.
If the tab has a linked guest and loyalty is on, the payment screen may offer a one-tap loyalty redeem (rand discount). That is optional — see Guests & Loyalty.
Payment methods
| Method | Use when | Notes |
|---|---|---|
| Cash | Notes/coins in drawer | Train float discipline |
| Card | Speedpoint / Yoco / card | Record tips correctly |
| Comp | On-the-house | Reason + manager control |
| Signed | Room/account/post later | Who signed & why |
| Unpaid | Exception only | Manager follow-up; link a guest if you want the balance on People → Guests |
Warning: “Unpaid” is not a tip bucket. Chase it the next morning.
Tips
Capture tips the way your house decides (card tip, cash tip, pooled). Whatever you choose, make cash up match — see Reporting.
Yoco / card terminals
If Yoco (or similar) is enabled, card flows may charge on the linked terminal. If the terminal fails, fall back to manual card entry per your process and note it.
Manager controls
Comps, signed, and unpaid typically need an admin PIN. Keep a short approved list of reasons (staff meal, VIP, error correction).
In admin: Review comps and unpaid in Orders / analytics so leakage stays visible. Linked guest unpaid also appears on People → Guests.
Common mistakes
- Closing cash without counting the drawer later.
- Splitting unevenly and forcing close with leftover cents — amounts should balance.
- Comp without a reason.
- Signed tabs with no name.
Tips
Good practice: End of night: zero open signed/unpaid older than your house limit, or a written chase list.
Good practice: One manager approves comps over a rand threshold.
Troubleshooting
| If this happens | Check this |
|---|---|
| Cannot close | Remaining ≠ 0; missing method; missing details on comp/signed |
| Card charge fails | Terminal online; Yoco config; amount; retry limit |
| Tip missing in cash up | Tip recorded on order? Tip payment type |
| Guest disputes bill | Order history; payment breakdown; who closed |
Glossary
| Term | Meaning |
|---|---|
| Split tender | More than one method on one bill |
| Remaining | Still to allocate before close |
| Comp | Free / complimentary |
| Signed | Account or IOU style close |
| Float | Opening cash in the drawer |
| Loyalty redeem | Optional points discount at payment (linked guest) |