Overview
A self-order kiosk is a dedicated station at the door or counter, not a handheld till. Guests build their own order. Food tickets still go to the kitchen. The tab shows on All Orders with a Kiosk badge. Guests pay at the counter. The kiosk does not take card or cash.
Tavio sets the kiosk up for your venue. It is not a switch in Office. Contact us if you want one.
How guests use it
- Attract screen: tap anywhere to start.
- Choose eat in or takeaway. Eat in asks for a table number.
- Browse the menu, add items, open the cart, send the order.
- The screen shows the order number. Guest pays at the counter with that number ready.
Happy hour prices on the menu follow the same rules as the till.
How the floor uses it
On the till: Support Tools → Self-order kiosk. The device must already be signed in (device or staff session).
- Pick a responsible staff member so cash-up has a name on kiosk sales.
- Leave the kiosk on the attract screen between guests.
- Find the order on All Orders. It shows Kiosk plus the responsible staff name, and eat-in table or takeaway.
- Close payment on the till as usual (cash, card, split, signed, unpaid, or comp).
- Kitchen-flagged food still appears on the kitchen display when the guest sends the order.
Warning: Do not take payment on the kiosk. Close the bill on the till so cash-up stays honest.
Troubleshooting
| If this happens | Check this |
|---|---|
| Kiosk says not enabled | Contact Tavio. We provision it for the venue |
| Asked to sign in | Device or staff session on that kiosk first, then Support Tools |
| No tickets in kitchen | Product kitchen flag; order sent (not left in the cart) |
| Cannot find the tab | All Orders; look for the Kiosk badge and order number |
| Wrong person on cash-up | Re-open kiosk and pick the responsible staff member |
Glossary
| Term | Meaning |
|---|---|
| Attract screen | Idle welcome screen; tap to start a new guest |
| Responsible staff | Floor person whose name sits on kiosk sales at cash-up |
| Pay at the counter | Guest pays on the till, not on the kiosk |