Legal
Privacy Policy
How Tavio collects, uses, and protects information when you use our POS and related services.
Information we collect
- Business information (restaurant name, address, contact details)
- User account information (name, email, role)
- Order and transaction data
- Device and usage information
- Payment processing data (handled securely by third-party providers)
How we use your information
- Provide and maintain our POS services
- Process transactions and manage orders
- Send important service notifications
- Improve our services and user experience
- Comply with legal obligations
- Provide customer support
Data protection & security
- Encryption for data in transit
- Secure Firebase infrastructure with enterprise-grade security
- Regular security reviews
- Access controls and role-based permissions
- Secure logout and role-based permissions
- Aligned with South African data protection requirements (including POPIA)
Data storage & retention
- Data stored securely in Firebase cloud infrastructure
- Order and reporting history retained according to your subscription plan and operational needs
- Audit and security logs retained as needed for integrity and investigations
- User data retained while the account is active
- You may request deletion of personal data at any time
Data sharing & third parties
- We do not sell your personal data
- Limited sharing with payment processors for transaction processing
- Data sharing only with your explicit consent where required
- Compliance with lawful requests when required
- Third-party services bound by data protection agreements
Your rights & choices
- Access and review your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of non-essential communications
- Control cookie preferences
- Export your data in standard formats where available
Questions about privacy?
Contact us at hello@taviopos.co.za or +27 69 339 5619. Cookie details: Cookie Policy. Deletion requests: Delete your data.